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05 Mar

ISL Online With New Website

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Pronto the ISL online product family adds four tools with a license with the decision to offer four different products with a single license (ALL IN ONE), has gained a decisive edge over its competitors the manufacturer of XLAB. San Antonio Spurs gathered all the information. The functions of remote maintenance (ISL Light), remote access (ISL AlwaysOn), live chat (ISL pronto) and online meeting (ISL groop) allow a complete online support service. The application for independent supporters is just as interesting as for call center or distribution organizations with online service center through individual pricing. ISL Light is the most famous product of the new ISL online product line. The winner of the CT’ magazine comparison test (Nr. 21/2008), the most common remote maintenance programs, the highest number of points scored in all tested categories.

With the current release of the full version of ISL Pronto named, the developer of ISL online complete the family. ISL Pronto is a live chat application for companies with the online service and Internet support and can be used by all users with an active ISL online license immediately. The efficient Internet communication tool enables to communicate from website directly with visitors. Through immediate contact between the partners in the company and the customers on the company’s website, no contact is lost. Any questions about products are answered immediately. Supporter troubleshoot on the customer’s computer via remote maintenance, which can be launched with the click of a mouse from the chat.

ISL Pronto can be more than a simple online chat service. Supporter or sales staff have various communication options simple text chat or online collaboration with voice, video, and desktop sharing. These features increased the attention to the client, as for example product presentations are possible at any time during the conversation. The advantages of the product are in the simple application. With ISL online guarantees maximum safety for all the features that will be used during the chat. ISL Pronto is designed to optimize the work with online customers. Customer consultant can simultaneously chat with multiple customers and rely on their pre-built text modules. Service is faster and more efficiently than with conventional phone sales or support customers. Each conversation includes important and interesting information about the wishes, questions and expectations of your customers. The Chattranscribt function helps to define these elements to the company and to improve the offer. For more information and a free 15 day trial, see

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